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| Testimonials |
Custom Wedding
Invitation FAQ's |
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What makes us different? All of our designs are completely customized to match that of your wedding color scheme, décor, etc. We work one on one with our customers to assure that they are getting exactly what it is they are seeking in their invitations. YOU get to choose what colors, fonts, wording, layout, graphics and style that best suits your wedding. Everything is customizable, not just your name and event information. We pride ourselves on prompt, attentive and exceptional customer service. Most emails are responded to within 24 hours, if not 6 hours! What is the average cost of our invitations? Single Panel Card invitations range between $200 and $500. Pocketfolder invitations begin around $300 and up. Actual cost varies based upon Number of Invitations, Number of Inserts and additional materials requested. Shipping, postage, and addressing are not included in this pricing. What is our payment and order process? The first phase of the process is to gather the number of invitations required, the type of invitation, and number of inserts. Once this information is obtained, we then put together a formal quote based on that information. Once a final invitation count has been decided, ½ of the estimated quote is invoiced and design is begun. A basic contract agreement is then signed by both parties stating their intentions of this order. We work with you to come up with a design that suits your wedding scheme. Proofing is done as long as necessary taking into consideration the amount of time between the date you need your invitations and the printing and assembly time until all details have been approved and finalized. Once at this point, printing and assembly occurs. Once the items have been printed, assembled and close to being shipped, an invoice for the final ½ of the estimated quote + Shipping is sent via PayPal. This final amount may vary depending on the occurrence of additions or omissions to your order throughout the process. Once this final payment has been received, all items will ship within 1-5 days of receipt. Do we offer mailed invitation samples? Pocketfolder Samples: $10.00 each This includes a sample
design with minimal revisions. What types of payment do we accept? We accept Credit Cards,
PayPal, and Cashier’s Checks. For check payments, there is a
5-day clearance period once the check has been received before
any work is begun. All credit card payments are processed
through PayPal. Your financial information is never
disclosed to Custom Wedding Details. Does the cost include extra envelopes, calligraphy, inner envelopes, addressing, or postage? Pricing includes 5 extra outer envelopes and 5 extra RSVP response envelopes. More may be purchased upon request. Pricing does
not include
calligraphy, inner envelopes, addressing, or stamps. Customers are responsible
for these items. Do we have a contract? Due to the custom nature of our items, we require a contract on all of our invitation orders. The contract basically states that you as a customer will fulfill your promise to complete your invitation order and in exchange Custom Wedding Details will fulfill our promise to complete your order and that you are satisfied with your final product. Do we offer refunds? Due to the custom nature of our products, full refunds are not given. An agreed upon partial refund may be given but only at the discretion of Custom Wedding Details, should it become necessary. What else do we offer? www.Customweddingdetails.com offers an array of custom wedding products. We design Monograms, Invitations, Hand-Painted Aisle Runners, Monogram Sticker Labels, Favor Tags, Cake Toppers, Custom Signs, Thank You Signs and more! What type of paper do we use? All of our papers range in weight from at least 80lb to 112lb depending upon the type requested. We offer smooth and metallic finishes. What are your paper color options? Smooth Colors: Chili, Candy Apple, Tuscan Sun, Lemonade, Citron, Pine, Grasshopper Pie, Forest, Persian, Something blue, Hydrangea, Lavender, Amethyst, Burgundy, Watermelon, Cotton Candy, Honey Graham, Coffee Bean, Milk Chocolate, Cream, White, Black Tie Smooth colors have a smooth finish. Metallic Colors: Cranberry, Clementine, Apricot, Pistachio, Meadow, Emerald, Sapphire, Cornflower, Light Aqua, Tiffany Blue, Lilac, Black Raspberry, Merlot, Fuchsia, Rose, Soft Coral, Sand, Golf Leaf, Bronze, Copper, Antique Gold, Pearl, Silver, Onyx Metallic colors are heavier weight papers with a sheen to them. Is printing available on Metallic or Colored papers? At this time, printing is only available on our smooth finish papers in either Cream or White. All inserts, printed invitation layers and envelopes come with a standard option of either Cream or White paper. How are our items shipped to you? All items are shipped
USPS Priority Mail (2-3 day delivery). How much assembly am I, the customer, responsible for? Customers are responsible for the stuffing of envelopes, placement of pocketfolder inserts, stamps, and addressing. Custom Wedding Details will adhere parts of the invitation that need to be put together with an adhesive. |
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